Returns

We accept returns on unused, unopened physical items within 14 days of delivery.

To be eligible for a return:

  • Items must be in original condition

  • Items must not be used, washed, or altered

  • Items must be returned in their original packaging

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Once your return is received and inspected, you’ll be notified by email. Approved returns will be refunded to the original payment method (minus original shipping costs).

FAQs

Damaged or Incorrect Items

1

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at reflectivedisco@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

We’ll make it right, whether that means a replacement or a refund.

Non-Returnable Items

2

The following items are final sale and not eligible for return or refund:

  • Digital downloads

  • Stickers (due to their nature)

  • Personalized or custom items

  • Sale or clearance items

Refund Timing

3

Refunds are processed within 5–10 business days after the returned item is received and approved.
Processing times may vary depending on your bank or payment provider.

A Gentle Note

4

Reflective Disco is a small, heart-led business. Each purchase supports thoughtful mental health tools, creative labor, and intentional design. We appreciate your understanding and kindness as we grow.

If you have questions, reach out anytime at reflectivedisco@gmail.com.
We’re always happy to help.